Hitting Limits Due to Model Switching

Cody
1

First time hitting limits on Cody and as others experienced I learned that the unlimited usage isn’t really unlimited. Looking up the history of this forum I saw this:

My personal suggestion, try to make 1 chat request per minute, if you don’t get the right answer don’t give it multiple queries per minute, at least not often to avoid being flagged by some automated process.

I just switched models because I wasn’t getting a satisfactory answer and I wasn’t even spamming or asking non-programming related questions. I don’ think it’s fair to limit users in this way while claiming unlimited for coding.

2

Hey @uuwen

Please leave a message to support@sourcegraph.com with your Sourcegraph username or registered e-mail and they will have a look at it.

Sorry for the inconvenience.

3

To my surprise, I got the following email:

Hello,

We have reviewed your account and found that you violated our Acceptable Use Policy. Your account was banned.
Because of this, your account has been cancelled and no refund will be issued.

Regards,
Keyu

Keyu Ubi
Sourcegraph

I am unaware of which clause of the AUP that I violated. Of course, I replied asking for clarification, but this is ridiculous if not a mistake.

4

Thank you for the feedback. I rarely use Cody, I just pay the $9 and use it from time to time. I haven’t reached the limit, but if accounts are being blocked here, I’d rather cancel my subscription. I don’t want to be in the same situation when I’m working on a new web project. Thank you.

Subscription canceled. Access to Cody Pro will end on February 28, 2025.

5

Hi @PriNova, I have not received any replies from Sourcegraph. I am still optimistic that this is just a mistake.

6

Update: My ban was overturned. It appears that was related to “problematic code”.

Below is the reply I received:

Thank you for contacting Sourcegraph.

Based on reports, feedback, and reports we got, we strongly suspect that we have done some over-banning and are working to correct that by rolling back bans that may have been overly aggressive and fixing the problematic code to address those bans.

Please update your plugin/extension to the latest stable version of Cody and then try logging in and out again. You should be good to go.

If you still have issues after the update, please let us know, and we will investigate further.

We apologize for the inconvenience.

Thank you Sourcegraph for the resolution. I hope in the future users will be given at least a warning before banning.

1 Like
7

Great that you got unbanned.

The problem with a warning is that bad actors could take it as a signal to exploit the vulnerability and find a vector for breaching.