I am in the middle of a project, and suddenly I am unable to use Cody. My plan states PRO - Unlimited chat messages and commands. I paid for PRO specifically to avoid situations like this. What is happening?
Hey @dezso thank you for reaching out.
On Cody Pro and Enterprise plans, usage is unlimited but controlled by Fair Usage . This means that some users occasionally experience a limitation placed on their account. This limitation resets within 24 hours. If this issue persists, contact us through our community forum, Discord, or email support@sourcegraph.com.
I did not sign up for this. I signed up for what it says in my Dashboard: Unlimited chat messages and commands. I guess itâs time to look for a provider who actually respects its paying clients.
Let me look into that. Whatâs your sourcegraph username? You can go to Settings - Sourcegraph and find it at the top, in between the parantheses (). For example, here my username is kevin.chen.
i have the same problem, i use it in VS Code and it have worked pefektly and then this shows up.
m2.nilsson-chrjk is my username
I met the same problem, it happened when I purchase Pro and send the very first message (the content is a single word âHelloâ). I bet they have bug at their service side, but they just keep saying âfair usageâ and donât spend time troubleshooting. Well, 9$ for nothing, of cource fair to sourcegraph.
Hey @Zorakir
Did you already receive this message before purchasing the pro subscription? If yes, then please wait for the remaining time.
Yes, we have a fair usage policy for Cody chat and as long as you use it as a normal user where you donât spam it like an API call it will feel like unlimited. The unlimited part refers to having one price and not to be charged extra and there arenât any âslow requestsâ queues such as when using Cursor. There are situations where in certain conditions users get a 24h ban, sometimes it was a bug and sometimes it was nonstop usage or account sharing.
As such please donât treat the unlimited tag as a means to go wild and use it 24/7.
Cody is also very particular about being a chat system for programming and might flag non programming requests as something that is against their fair use policy.
My personal suggestion, try to make 1 chat request per minute, if you donât get the right answer donât give it multiple queries per minute, at least not often to avoid being flagged by some automated process.
Also keep your chat sessions focused, donât use a single chat for different requests to keep it working smoothly.
This is definitely not the case. We wouldnât have trust from so many Enterprises and Fortune 500 if we wouldnât keep attention to our users.
And to be fair, sending a simple âHelloâ to check if Cody is working could of course be flagged.
Thanks for the response! I can admit I used it quite a lot, and this explanation was better than anything I found. Thank you for that! 
I find this AI to be a godsend almost. I just got mad when that message showed up because I bought it after like 10 requests since it worked awesome. And to be fair, I worked with it for 16 hours straight before it said, âenough.â
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KFC took your money and kicked you out of the door without your hamburger right after you said âHelloâ to the cashier, of course itâs fair because you shouldnât say that.
But you are not at KFC. You are using an AI-powered coding assistant and should use it like that or you violate the AUP and TOS.