Good day. I accidentally paid for the Enterprise Starter plan. Please change it to the Pro plan. My email lexus657@gmail.com.
Hey @Alexfox657
I informed the team and am waiting for a reply. If I get a message, I will give you feedback.
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I got a message back. What we can do is cancel the subscription and you need to resubscribe.
What do you think?
Please see my above message. Forget to mention you @Alexfox657
Sorry for bothering again.
How did it happen that you accidentally paid for the wrong plan?
Was it because of a wrong link or another UI reason?
Would love to have a screenshot, where you can describe what can be done better.
Thank you
If it is possible to return the money to the balance and then connect the PRO tariff for the entire amount of the return, then that suits me. I paid for the Enterprise Starter plan thinking it was the best option, but I found it difficult to set up the connection and it has a lot of unnecessary features since I work alone without a team.
Ok @Alexfox657
The team said, they will contact you and follow-up with cancellation and refunding in your case as the easiest solution.
You can then choose the Pro Plan after the cancellation.
So you make clear with your last response that not the UI has led you to choosing the wrong plan but rather the unforseen features not necessary for you?
What made the setting up of the connection difficult?
If you don’t mind providing feedback would be amazing.
Thank you