Pro User Rate Limit Issues: Report Them Here

If you subscribe to the Pro tier of Cody and are getting issues with rate limits (Where Cody is saying you have used all your chat messages, commands or autocompletions for the day), please follow the following steps.

Step 1: Fill in this form

Step 2: Once you have submitted the form, then reply to this thread with your Sourcegraph username [see here]

Once you have completed the above steps, a member of the support team will then look into the issue, then contact you to let you know the outcome.

Please Note:

These steps are ONLY for users who have an active subscription of the Pro tier for Cody.

Thanks

~Kynlo

3 Likes

@FlatMapIO

Form filled my username is @Yusarina

The form has been filled out @3468670499-ozaae

Hey @FlatMapIO we are looking into this. I or someone in support will follow up asap. Apologies for the trouble.

Hey @Yusarina thanks for reaching out! We’re currently looking into the issue you reported. Don’t worry, either myself or our support team members will get back to you as soon as possible. Sorry for any trouble this may have caused!

Hey @netBUGerror thanks for reaching out! We’re currently looking into the issue you reported. Don’t worry, either myself or one of our friendly support team members will get back to you as soon as possible. Sorry for any trouble this may have caused!

Thanks I have sent logs to Jim in the discord, just got the error again now.

1 Like

Hey @Yusarina! Just got word from our engineer handling abuse. Good news, no abuse detected on your account. Thanks for being legit! We’re still working on our abuse mechanism, so we can’t lift the limits just yet. We appreciate your patience while we sort this out. Cheers!

1 Like

@UnrealerNID
image

@UnrealerNID Did you read the first post and fill out the form as it asks?

@task_tamer Thanks, Good to know I am just hitting a limit and it’s not a bug or out, I try and not be as crazy lol. I be testing out Ollama with the Cody VScode plugin so hopefully I won’t hit it as often :).

Of course, I’ve already filled out the form

1 Like

Hey @UnrealerNID, could you shoot me a DM with your recent 20 prompts and logs before the limit hit? Also, would want to double check that you are subbed to pro?
Thanks!

As pictured

Hey @UnrealerNID , I was referring to previous chats and logs before the first time you got limit but it’s all good now. Our eng team confirmed your account has been flagged for abuse. Please review our AUP as to why.

If normal use cannot be restored, please give me a refund.
@task_tamer

Hey, just curious, how much message did we really get from cody pro a day before getting rate limit? i’ve been using it for long coding session and not get limit until now

Form filled my username is @King (812194024j)